ARMED FORCES NEWS
VETS GIVE VA TOP HEALTH CARE RATING
November 12, 2004

 


For the fifth year in a row, the independent American Customer Satisfaction Index (ACSI) found veterans are happier than most other Americans with the health care they receive. The study showed that veterans scored health care provided by the Department of Veterans Affairs at 91 of a possible 100 for customer satisfaction. The ACSI said the results "should be considered a benchmark for (federal) agencies." Veterans also gave the VA's inpatient hospital services a rating of 84 and outpatient services 83, compared to private-sector patients rating their health care providers at 79 and 81 respectively. The VA also came out high in patient loyalty, with a score of 92, meaning that nearly all veterans under VA care intend to continue using the VA and to speak positively to others about their experiences.
 

ARMED FORCES NEWS
VA ISSUING NEW ID CARD
November 12, 2004

 


Because identity theft is the major fraud reported by Americans in 2003, the Department of Veterans Affairs has designed a new identity card for veterans that will safeguard confidential information. The card, known as the Veterans Identification Card, will have veterans' photos on the front and identify them as enrollees in the VA's health care system. The card includes the words "service connected" under the photo if the veteran has a service-connected disability. Veterans should request the new card at their local medical center. Processing will take five to seven days once eligibility is verified. The VA said it hopes to complete the conversion to the new card by mid-November. Existing cards will remain valid until veterans receive their new cards.
 

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